Refund & Cancellation Policy
100% Full Refund up to 24 Hours Before Pickup
We understand that travel plans, flight itineraries, and holiday schedules change unexpectedly. If you need to cancel a confirmed private transfer or tour package, notify us at least 24 hours prior to your scheduled pickup time for a 100% risk-free full refund.
> 24 Hours Prior
100% Refund of all advance payments or full pre-paid fares with zero administrative cancellation penalties.
12 - 24 Hours Prior
80% Refund (or complimentary free date rescheduling to any alternative date within 12 months).
< 6 Hours / No Show
Non-refundable if the designated chauffeur has already departed to the pickup terminal or hotel venue.
Flight Delays, Diverted Flights & Acts of Nature
• No Penalty for Flight Delays: If your airline is delayed, your booking is automatically adjusted according to live radar tracking. You will never be charged a cancellation or waiting fee for airline schedule changes.
• Force Majeure: In the event of airline flight cancellations, natural weather disruptions, or government advisories, full credit vouchers or refunds are promptly approved upon submission of airline cancellation verification.
Bank Refund Processing & Payout Timelines
• Immediate Dispatch: Once a refund request is received and verified by our billing concierge, our finance department triggers the refund instruction through the acquiring bank (LOLC Finance IPG) within 24 business hours.
• Card Statement Reflection: Depending on your issuing credit card provider (Visa / MasterCard / international issuing bank), funds typically reflect back onto your original payment card statement within 5 to 7 business banking days.
• Original Payment Route: Refunds are strictly credited back to the exact credit/debit card used during the initial reservation to prevent card fraud and maintain strict banking compliance.
Contact our 24/7 dispatch office via WhatsApp: +94 76 358 1250 or email info@sigiriyataxi.lk with your Booking Reference code.